Approved manager lodgement guide

Help for individuals to apply to become an approved manager.

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The licensee of a liquor licensed premises is required to have an approved manager on their premises at all times when business is conducted. In essence, the approved manager is also responsible for the day to day operations of the business and must ensure compliance with the provisions of the Liquor Control Act 1998 (the Act).

This lodgement guide should be read in conjunction with the following policies:

Who cannot be approved as a manager

Section 34 of the Act states that approved manager applications cannot be granted if the applicant is:

  • incapable of managing his/her affairs because of a mental disorder
  • under sentence of imprisonment
  • disqualified from holding a licence or holds a licence which has been suspended as a result of previous disciplinary proceedings
  • a juvenile (for example, less than 18 years of age
  • a commonwealth or state public servant (including employees of Crown instrumentalities), unless the licensing authority is satisfied that there is no conflict of interest between the applicant's employment and the operation of the licence.

Apply online

Applicants must complete an online application via the department's portal.

Applications for approved manager ID cards must also be made under the name of the individual person, not the licensed premises or licensee of the premises.

Approved manager application lodgement checklist



Further information regarding the training can be found in the Mandatory Training Policy.  

You can obtain national police clearance from:

Creating an account

First you must create an account. This account will be used to submit your application, change your address details and request replacement ID cards.

  • Visit the department's portal.
  • Select Create Account.
  • Add all required fields and click Register.
    • The username must not contain spaces or symbols such as @, !, &.
    • The password must be at least 8 characters long and contain at least 1 number.
  • An email will be sent to this email to complete the lodgement.
    • Go to your email account and locate the registration email and click on the registration link to redirect back and complete your account creation.
    • If using Microsoft Outlook please note that the last symbol is left off the registration link, please be sure to copy and paste the entire link into your internet browser.
  • Enter your username and password.
  • Click Register to complete your account registration.

If you experience any issues with the account creation process please contact our department on 61 8 6551 4999.

Starting your application

You will automatically open onto your My Account page. You can now start your application. You can save your application at any time using the Save button. Your application can then be resumed via the My Account page.

  1. Click on New Lodgement
  2. Select Liquor and Approved Manager Application from the drop down menus then click on Submit
  3. Complete the Applicant Details form
    • Click on Submit to finish then click on Continue to go to the next form
  4. Complete the Approval Details form
    • Click on Submit to finish
    • Make sure to view and print your Application Summary which is available immediately after submission
  5. Take your Application Summary and identification documents to the Post Office.

You must print your application summary to lodge at a WA Post Office.

Lodge at Australia Post

The Application Summary, copies of the documents listed in Section B of the Application Summary and the fee must be lodged at a participating WA Post Office that can take photos to complete the application. Please use the Australia Post Office locator to find your nearest post office.

The post office will confirm your identification (refer to page 1 of your Application Summary) and take your photo for the approved manager ID card.

Once lodged you will receive a receipt which enables you to act as an approved manager until the application has been determined. Hold onto this receipt as you must be able to present it if asked by an authorised officer.

The application, once lodged at a post office, takes approximately 4 weeks to be determined and if approved, the card will be printed and then posted to you within 1-2 weeks. You can track the progress of your application via your online account.

Please note that in determining whether to approve your application the licensing authority will assess your suitability in respect of whether you are fit and proper to be approved.

Fees and charges

The application fee must be lodged with the application at Australia Post. Please note the application fee is not refundable, even if the application is refused or withdrawn. If paying by cheque the cheque must be made payable to Australia Post.


Approval of manager
Fee description Fee  (no GST applicable)
Application for approval of manager lodged at Australia Post$201
Upgrade from restricted licence to unrestricted licence lodged at Australia Post
Upgrade from restricted licence to unrestricted licence lodged online
Renewal of manager’s approval (identification card) for a period of 5 years lodged at Australia Post
Renewal of manager’s approval (identification card) for a period of 5 years lodged online$141.50
Replacement identification card lodged at Australia Post
Replacement identification card lodged online
Application fees are not subject to GST.

Using your online account

Once you have been approved as an approved manager you can access the details of your approval at any time via your online account.

To view your account options and update your details:

  1. Log on using your existing username and password.
  2. Go to My Account to view you current approvals.
  3. Go to New Lodgement and start a new approved manager application to update your details.
    • You only need to complete Part 1.
    • Once submitted you can return to the My Account page.


This information is designed to provide authoritative information in regard to the subject matter covered, and with the understanding that the Director of Liquor Licensing is not passing legal opinion or interpretation or other professional advice. The information is provided on the understanding that all persons undertake responsibility for assessing the relevance and accuracy of its contents.

Page reviewed 17 November 2023